Privacy Policy

1. Introduction

Qara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI dispatcher platform and related services.

2. Information We Collect

We may collect the following types of information:

• Business Information: Company name, address, phone number, email
• Call Data: Inbound call recordings, transcripts, caller details, and appointment data
• Account Data: Login credentials, billing information, subscription details
• Usage Data: Platform interaction logs, feature usage, and analytics
• Device Data: IP address, browser type, operating system

3. How We Use Your Information

• Provide, operate, and maintain our AI dispatcher Services
• Process and manage appointments and call routing
• Send SMS confirmations, reminders, and call summaries
• Improve and personalize our platform
• Process billing and payments
• Communicate updates, offers, and support
• Comply with legal obligations

4. Call Recording & AI Processing

Qara records and processes inbound calls using AI technology to qualify callers and book appointments. Call data is processed securely and used solely for delivering our Services. Callers are notified that calls may be recorded.

5. SMS Communications & Opt-In

We may send SMS messages to users who have provided consent, including appointment confirmations, reminders, call summaries, and service-related notifications.

How You Opt-In: End users opt in to receive SMS messages by visiting https://www.qaramind.com/ and completing a form that collects their phone number. Users must select a consent checkbox to agree to receive SMS messages before submission.

Message Frequency: Message frequency varies based on your interactions with our Services, including appointment bookings and service updates.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opting Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us at [email protected] to request removal from our SMS list. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-subscribe.

Help: For assistance, reply HELP to any SMS message or contact [email protected].

6. Mobile Information Sharing

We respect your privacy regarding mobile information. We do not share, sell, rent, or otherwise disclose your mobile phone number or any information collected through SMS opt-in with third parties or affiliates for promotional or marketing purposes.

Mobile information may only be shared with service providers who assist in delivering SMS messages (such as our SMS gateway provider), and such providers are contractually obligated to use this information solely for the purpose of delivering our messages and are prohibited from using it for their own marketing purposes.

7. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in delivering our platform (hosting, SMS, CRM integrations)
• Legal authorities when required by law
• Business partners with your explicit consent

8. Data Security

We implement industry-standard security measures including encryption, access controls, and secure infrastructure to protect your data. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. Call recordings and transcripts are retained according to your subscription plan settings. You may request deletion at any time.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

11. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings.

12. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].